![]() ![]() Go to the Help menu in QuickBooks, then choose the Search tab.To get our support, enter your contact information and connect with our Team by following the steps below in your QuickBooks Online account: We also want you to know that you can request for a supervisor on set of the call if you have complaints about the support. Also, all our call and chat channels are recorded, so they can look up your interaction easily. ![]() Using that case ID, any agent who will receive your call will be able to pull up your contact history, including the last person you've talked to. This is a unique ID created by the live representative for documentation purposes. When contacting our support, it is best to ask for your case number. I know you already called them, but we're unable to pull up your account history and information in this public channel. Since your concern is about a tax filing posted to a different period, we really need to let our Payroll Support handle this type of concern. Not being able to get the support you need can be a deal breaker, most especially if you have other tasks. I can see how this has impacted your workflow, but I want you to know that we want to make sure you're able to get the support you need from us. This forum is designed to assist customers with general questions about QuickBooks, not account-related. Thanks for sharing your insights and feedback about our support here in the community, lsbooth-centuryl. so it caused all sorts of issues with the State. I would like to see my client get a couple months of QBO for free for all the time I spent trying to get someone to help with this issue. I don't think they keep records and there is no way to file an official complaint, other than feedback in the program itself. I would love to be able to contact these 3 people and tell them what I think. ![]() They always ask for my name and number in case we get disconnected, but they NEVER call back. I suggest everyone get the customer service person's name and phone number at the beginning of the conversation. QBO customer service took HOURS and HOURS of my life that I cannot get back. Last issue I had 3 people listen to my issue, put me on hold while they "investigated the issue," and after holding for 45 minutes or more, they hung up on me. I hear children playing in the background, dogs barking, etc. These experts are not adhering with specific time interval to give the valid assistance to their customers.The customer service at QBO has definitely gone WAY downhill. If the existence of problem is out of capacity, then you would not forget to get the smooth interaction of QuickBooks online support. Generally, it is the common thing the normal QuickBooks pitch has resolved through self practice. By the way, some series of technical problems has been outline in it. Nonetheless, no one has the power to stop the unexpected event in it. A great number of people hypotheses that no problem arise with the administration of forthcoming time. It is expectation of many customers that problem cannot happen with this accounting and finance software. What is worse when I went to print out my conformation I had 2 and I had 2 charges to my credit card when I only downloaded ! app on ! computer Genny Pittman Hope you can help ewojv541 wrote:įinding the high reliability for QuickBooks is the chief reason which makes user to a habitual of this meaningful accounting software suite. When I was finished downloading I had to open a different account of which I don't need. When I downloaded 2020 version I had to go to my email to get the license number and when I returned to finish installing it I had to put all my information in again including my credit card information. ![]()
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